So a couple of months ago I got a new car. When I was getting the car, I originally said I wanted auto start installed. I was told it was $300. I changed my mind and wanted to pick up the car asap and get auto start installed at a later date.
So when I was getting the car, we discussed pickup time. I was told they would have the car ready at 10AM. I'm suppose to be to work at 10AM, but I decided to go in a little late so I could pick the car up that day. So I showed up at 9AM, and it turns out they weren't gonna have the car ready until 11AM. WTF! OK, so I had to wait around the dealership for another hour after getting all my paper work done. In turn, I was another hour late to work. Grrrrr, but whatever.
So fast forward a couple of months. My parents, brother and sister gave me $300 for my birthday to get the auto start installed. Excellent. So I go down to the dealership to get some more minor details and make an appointment. The finance manager comes out and I say, "Yeah, I wanna get auto start installed." And right away he's like, "Yeah, it's $399." So I say, "Uh... What? I was told it was $300 when I was buying the car..." He asks, "Who'd you buy the car from?" (What does it matter?). I say, "Jack." He says, "Well you're gonna have to talk to Jack." And yeah, Jack isn't here right now. Hahaha. OK.
So I call the dealership a couple days later to speak with Jack. I like Jack, by the way. I got my last car from him, and I went straight to him for this car. He's a no BS car salesman. So I call to speak with him... Yeah, Jack's on vacation this week. Awesome!
So the week before last I was off from work. On Wednesday the 5th, I went down there to speak with Jack. When I got the car, I was told I'd get my first oil change for free. So I figured I'd talk about auto start and get an appointment set for the oil change. So I find Jack and tell him that he told me auto start was $300 but the finance manager told me it's $399 and I'd have to talk to Jack... What's the deal? Jack tells me we're gonna have to talk to the finance manager, and he's not here right now.
OK... OK... Um... So, what's the deal? Jack told me that maybe he was wrong when he said $300, so maybe it is $400. I ask when would be a good time to come back when the both of them are there. He said Saturday, the 8th. I said OK, I'm gonna make an appointment to get an oil change and while I'm waiting we can talk. Perfect.
So I go to the service department. I tell the guy I get a free oil change and I wanna make an appointment for Saturday. He says, "Sure, what time?" I set a time for 9AM and I'm on my way.
Then later, I'm looking at the receipt he gave me... It's for Saturday the 15th!!!! I know, I know. It's MY fault, as the customer, for not specifying WHICH Saturday I wanted. I an idiot for thinking if it's a Wednesday, that if I say "How about Saturday?" That would automatically mean THIS FUCKING SATURDAY, and if not I would be informed. My bad. What an idiot I am!
So I call them up and tell them I need to switch my appointment. Now, normally I work Saturdays. I made the appointment for THAT Saturday because I was off from work that week. So, I ask for Monday. They tell me it's drop off only. I ask what that means. They tell me it means you drop your car off then it can be done any time between then and 5PM. So I have no choice, I'm already a week past when I needed it changed. I drive 70 miles a day to and from work, I don't really wanna go ANOTHER week. So I say OK, I'll be there at 9:30AM. When I got my email receipt, it was for 10AM. Whatever, no problem.
So I just went down there to drop my car off. Of course, I needed someone to come with me for a ride back. So my ride is waiting outside. I have an appointment, I just need to drop off my keys. Some how it took a good 10 minutes before I even got help, even though there's two people behind the counter and only one is with a customer! So I finally get help. I say, "Yeah, I'm just dropping off my keys for an appointment." The guy says, "Sure, what's your phone number?" I give it to him, thinking that'll pull up my appointment in the computer. Nope. A good minute goes by before he finally says, "OK, and what are you here for?" WHAT THE FUCK? I say, "Uh... an oil change?" More minutes go by. He says, "You spoke with Joe Shmow?" (I don't remember the name). I don't fucking know the guys name that made my appointment! Why the fuck do all these people keep asking me who I spoke with. You need to speak with this guy, no you need to speak with this guy. WHAT THE FUCK?! So I see the guy I made the appointment with and I point to him and say, "If that's Joe Shmow, then yeah." He says OK, then another minute goes by before he says, "And how much did he tell you it was gonna be?"
At this point I'm past the point of getting mad, I'm just flat out mad. Why the hell wasn't my oil change in your computer? Why does it matter who I spoke to? Why does it matter how much he told me it would cost? Do you not charge the same price for an oil change for the same car between ALL customers? Also, why don't you know that's it's FREE.
So I tell him it's suppose to be free. He says OK, then more minutes go by. At this point I'm thinking, great, my ride is waiting in the car all this time. I'm just suppose to be dropping off fucking keys. More minutes. Finally he comes back from the printer with some papers and asks, "Are you waiting while it's getting done?"
Now at this point, I'm stuck. I need to speak, but I can't possibly control the tone of my voice. So I speak to him, and very noticeably angry. I hear it in my voice, but I can't help it. I know I sound like I'm about to explode, and I'm sure he has no fucking idea why. So I say, "I was told when I made the appointment that it's a drop off, and that it'll be done any time between now and 5PM. Is that not the case!?" I can tell he notices I'm angry, and that he doesn't know why. He says, "I can check and see how long it will take." I say, still angry sounding, "No, don't bother, that's fine. Just take me cell phone number to call me when it's done." He takes my number and says, "OK, you're all set." And I have to ask him, "Do I get a receipt?" Then he hands me the receipt.
Someone, please let me know if I'm just being ridiculous or if this is in fact enough to make a normal person angry.
Luckily, the last time I spoke with Jack I also asked him about getting auto start installed some where else. He said it wont effect my warranty or anything as long as the place is insured. So I already got a quote from another place I used a few times before. $300 for auto start AND Viper alarm installed (the Viper alarm is better than my car's factory alarm). I just figured for the same price, get it installed at the dealership to avoid any headaches since it's a lease. But if it's $300 no maybe $400 well actually we don't know come back and talk to Jack but he's not here, and all that other bullshit, I'm just gonna get it installed somewhere else. Fuck those people.