Save that last message - it implies he didn't receive anything now, after implying he first received an empty box.
Still - you need to have tracking - if you do, you'll win the case with the tracking info and the 2 messages. w/o tracking they won't even look at it and it's an auto-win for the buyer.
Your listing was good - it was listed as acceptable and did not imply there would be a case and manual. Many buyers take advantage of the listing description when it it does wrong. Had you listed your game as good / very good / or like new, and only send the cart, you would have lost guaranteed, but your listing was correct - you should be in good shape to have the feedback removed and no lost claim.
What Made you Smile/What Ticked you off Today?
Re: What Made you Smile/What Ticked you off Today?
Yeah I pretty much have all my bases covered through ebay I just hate when cases like this pop upmjmjr25 wrote:Save that last message - it implies he didn't receive anything now, after implying he first received an empty box.
Still - you need to have tracking - if you do, you'll win the case with the tracking info and the 2 messages. w/o tracking they won't even look at it and it's an auto-win for the buyer.
Your listing was good - it was listed as acceptable and did not imply there would be a case and manual. Many buyers take advantage of the listing description when it it does wrong. Had you listed your game as good / very good / or like new, and only send the cart, you would have lost guaranteed, but your listing was correct - you should be in good shape to have the feedback removed and no lost claim.
Way I took his message was maybe he received a few different packages and was trying to figure out which one it was. The fact that he is doubting himself makes me pretty confident that he just didn't open the two pieces of cardboard
Re: What Made you Smile/What Ticked you off Today?
Okay now i think he is just trying to run a scam.
there was nothing in there..the post office hads insurance up to $50
- Jmustang1968
- Next-Gen
- Posts: 6530
- Joined: Fri Mar 11, 2011 6:51 pm
- Location: Houston, TX
Re: What Made you Smile/What Ticked you off Today?
smile & ticked:
Bear with me for a somewhat long story. This will be what I call the gameroom couch chronicles. But be warned, it probably isnt that interesting. A case of incompetent customer service/sales people.
Well, the large semi-circle sectional I have had for the past several years started to get some wear and tear damage. There were a few holes in the upholstery from use and pets, and I had some frame/spring damage on one of the sections. I did purchase the extended warranty, and this is where my issues begin...
I scheduled my service call for the sofa and my dining room table. While I wasn't here, they sent out a technician to verify damages and do any work he could that didn't require ordering any parts. He took pics and said he would need to order upholstery and attempted to fix the frame. My wife was here but was in a hurry, and I was still at work, and we were heading out of town that evening, so we didn't get to totally check out the repair at the time. When we arrived back home, we quickly discovered the repair was shoddy and it was still broken.
So, I called the service people back, and they said they are ordering the upholstery and it will take 6-8 weeks to arrive to the store. However, the repair guy won't come back out to fix the frame until the upholstery arrives. So, 6 weeks go by and I call and they said well 2 more weeks. I call at 8 weeks and they say well try next week. Then finally they call the following Monday and say 'Oh, sorry, this furniture item is discontinued and no longer sold, so we can't get upholstery.' It somehow actually took 9 weeks to figure out the item was discontinued? They told me I can get half of what I paid for it in a check, or go to the store and get a credit for what I paid towards a new sectional.
With help from Hobie, we also managed to fix the frame on the older sofa in about 15 minutes which the 'professional' repair man couldn't do himself.
So, I then go through the issues of getting a replacement sofa. We go to the Ashley Furniture store and finally pick out a new one that is about 500 more than the old. (If we get a cheaper couch we miss out on the difference of course). We go to the account person and they say oh hold on, we have to do this through the warranty people, but it should be ready tomorrow. So I call the next day, and still not ready. Then I call 2 days later, and still not ready. Basically the main office keeps saying the store needs to key it in, and the store keeps saying the main office needs to key it in. This happened for a week and a half.
Towards the end, I would call and they would blame the other and either transfer me or say to call the other. Basically no one wanted to deal with my issue and just passed it on to me to handle. They acted like I should know their processes instead of the 2 talking to each other and figure it out, I was the middle man. I finally got tired of the repeated BS and demanded a manager. I was still polite, but firm and angry and he goes overboard with his manager 'talk down to the overly reactive customer talk' which honestly annoyed me even more and he still blamed the store. Well after 2 weeks, they finally figured it out, and it was the main office, not the store after all. We go back to the store and sign our paperwork.
Then I had to deal with shipping. First it was scheduled for the 20th of Dec. Then on the day before delivery they called and left a voicemail saying 1 of the 5 parts wasn't available, that they will deliver 4 of them, and then deliver the last piece when it becomes available. I quickly called back and told them that wasn't acceptable, that an incomplete sofa does me no good. So they rescheduled for the 26th. Then told me the item is available on 26th but cant be delivered til the 27th, so I confirm my time and delivery for that day. Then they no showed on the 27th. I call and they have no record of a delivery, that there is a hang up at the store -_- So I call the store and they apologize profusely and said it was still not availble, but they can deliver on the 1st of Jan.
So, I finally received my sofa yesterday, and it was incorrect. The chaise and recliner were supposed to be on opposite sides, so they ordered the wrong direction. However, after setting it up, we think we prefer this set up after all and will keep it.
So, long winded, and probably boring, I am sorry. But the couch itself is actually awesome and comfortable and I will have to update my gameroom pics. I do still need to figure out what I am doing with the old couch as it is stacked up on the other side of my room currently.
Bear with me for a somewhat long story. This will be what I call the gameroom couch chronicles. But be warned, it probably isnt that interesting. A case of incompetent customer service/sales people.
Well, the large semi-circle sectional I have had for the past several years started to get some wear and tear damage. There were a few holes in the upholstery from use and pets, and I had some frame/spring damage on one of the sections. I did purchase the extended warranty, and this is where my issues begin...
I scheduled my service call for the sofa and my dining room table. While I wasn't here, they sent out a technician to verify damages and do any work he could that didn't require ordering any parts. He took pics and said he would need to order upholstery and attempted to fix the frame. My wife was here but was in a hurry, and I was still at work, and we were heading out of town that evening, so we didn't get to totally check out the repair at the time. When we arrived back home, we quickly discovered the repair was shoddy and it was still broken.
So, I called the service people back, and they said they are ordering the upholstery and it will take 6-8 weeks to arrive to the store. However, the repair guy won't come back out to fix the frame until the upholstery arrives. So, 6 weeks go by and I call and they said well 2 more weeks. I call at 8 weeks and they say well try next week. Then finally they call the following Monday and say 'Oh, sorry, this furniture item is discontinued and no longer sold, so we can't get upholstery.' It somehow actually took 9 weeks to figure out the item was discontinued? They told me I can get half of what I paid for it in a check, or go to the store and get a credit for what I paid towards a new sectional.
With help from Hobie, we also managed to fix the frame on the older sofa in about 15 minutes which the 'professional' repair man couldn't do himself.
So, I then go through the issues of getting a replacement sofa. We go to the Ashley Furniture store and finally pick out a new one that is about 500 more than the old. (If we get a cheaper couch we miss out on the difference of course). We go to the account person and they say oh hold on, we have to do this through the warranty people, but it should be ready tomorrow. So I call the next day, and still not ready. Then I call 2 days later, and still not ready. Basically the main office keeps saying the store needs to key it in, and the store keeps saying the main office needs to key it in. This happened for a week and a half.
Towards the end, I would call and they would blame the other and either transfer me or say to call the other. Basically no one wanted to deal with my issue and just passed it on to me to handle. They acted like I should know their processes instead of the 2 talking to each other and figure it out, I was the middle man. I finally got tired of the repeated BS and demanded a manager. I was still polite, but firm and angry and he goes overboard with his manager 'talk down to the overly reactive customer talk' which honestly annoyed me even more and he still blamed the store. Well after 2 weeks, they finally figured it out, and it was the main office, not the store after all. We go back to the store and sign our paperwork.
Then I had to deal with shipping. First it was scheduled for the 20th of Dec. Then on the day before delivery they called and left a voicemail saying 1 of the 5 parts wasn't available, that they will deliver 4 of them, and then deliver the last piece when it becomes available. I quickly called back and told them that wasn't acceptable, that an incomplete sofa does me no good. So they rescheduled for the 26th. Then told me the item is available on 26th but cant be delivered til the 27th, so I confirm my time and delivery for that day. Then they no showed on the 27th. I call and they have no record of a delivery, that there is a hang up at the store -_- So I call the store and they apologize profusely and said it was still not availble, but they can deliver on the 1st of Jan.
So, I finally received my sofa yesterday, and it was incorrect. The chaise and recliner were supposed to be on opposite sides, so they ordered the wrong direction. However, after setting it up, we think we prefer this set up after all and will keep it.
So, long winded, and probably boring, I am sorry. But the couch itself is actually awesome and comfortable and I will have to update my gameroom pics. I do still need to figure out what I am doing with the old couch as it is stacked up on the other side of my room currently.
Last edited by Jmustang1968 on Fri Jan 03, 2014 1:57 am, edited 3 times in total.
My Sales Thread
My Gameroom and Collection pics
Game Room Video Tour
RPGamer Previewer
Current Feedback: +266 Racketboy, +172 NintendoAge
My Gameroom and Collection pics
Game Room Video Tour
RPGamer Previewer
Current Feedback: +266 Racketboy, +172 NintendoAge
Re: What Made you Smile/What Ticked you off Today?
^Yikes!
Let strength be granted, so the world might be mended...so the world might be mended.
Re: What Made you Smile/What Ticked you off Today?
- SamuraiMegas
- Next-Gen
- Posts: 3551
- Joined: Sun Aug 12, 2012 10:42 pm
- Location: ಠ‿ಠ
Re: What Made you Smile/What Ticked you off Today?
I like that new sig you are rocking, mj!mjmjr25 wrote:Amazing.
My BST ThreadHobie-wan wrote:Milk the banana for all it's worth.
-
puke_face
Re: What Made you Smile/What Ticked you off Today?
It truly is. I cannot understand how his film career in NYC hasn't taken off yet with storytelling abilities such as that. One of the many great injustices of this world.mjmjr25 wrote:Amazing.
Re: What Made you Smile/What Ticked you off Today?
+1 on both countsSamuraiMegas wrote:I like that new sig you are rocking, mj!mjmjr25 wrote:Amazing.
