What Made you Smile/What Ticked you off Today?

Talk about just about anything else that is non-gaming here, but keep it clean
mjmjr25

Re: What Made you Smile/What Ticked you off Today?

Post by mjmjr25 »

Save that last message - it implies he didn't receive anything now, after implying he first received an empty box.

Still - you need to have tracking - if you do, you'll win the case with the tracking info and the 2 messages. w/o tracking they won't even look at it and it's an auto-win for the buyer.

Your listing was good - it was listed as acceptable and did not imply there would be a case and manual. Many buyers take advantage of the listing description when it it does wrong. Had you listed your game as good / very good / or like new, and only send the cart, you would have lost guaranteed, but your listing was correct - you should be in good shape to have the feedback removed and no lost claim.
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Fragems
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Re: What Made you Smile/What Ticked you off Today?

Post by Fragems »

mjmjr25 wrote:Save that last message - it implies he didn't receive anything now, after implying he first received an empty box.

Still - you need to have tracking - if you do, you'll win the case with the tracking info and the 2 messages. w/o tracking they won't even look at it and it's an auto-win for the buyer.

Your listing was good - it was listed as acceptable and did not imply there would be a case and manual. Many buyers take advantage of the listing description when it it does wrong. Had you listed your game as good / very good / or like new, and only send the cart, you would have lost guaranteed, but your listing was correct - you should be in good shape to have the feedback removed and no lost claim.
Yeah I pretty much have all my bases covered through ebay I just hate when cases like this pop up :P. Prefer for things to work out for both of us even though he was an ass with the feedback. Really hoping he finds it and it hasn't been hauled off with the garbage or anything yet.

Way I took his message was maybe he received a few different packages and was trying to figure out which one it was. The fact that he is doubting himself makes me pretty confident that he just didn't open the two pieces of cardboard :P.
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Fragems
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Re: What Made you Smile/What Ticked you off Today?

Post by Fragems »

Okay now i think he is just trying to run a scam.
there was nothing in there..the post office hads insurance up to $50
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Jmustang1968
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Re: What Made you Smile/What Ticked you off Today?

Post by Jmustang1968 »

smile & ticked:

Bear with me for a somewhat long story. This will be what I call the gameroom couch chronicles. But be warned, it probably isnt that interesting. A case of incompetent customer service/sales people.

Well, the large semi-circle sectional I have had for the past several years started to get some wear and tear damage. There were a few holes in the upholstery from use and pets, and I had some frame/spring damage on one of the sections. I did purchase the extended warranty, and this is where my issues begin...

I scheduled my service call for the sofa and my dining room table. While I wasn't here, they sent out a technician to verify damages and do any work he could that didn't require ordering any parts. He took pics and said he would need to order upholstery and attempted to fix the frame. My wife was here but was in a hurry, and I was still at work, and we were heading out of town that evening, so we didn't get to totally check out the repair at the time. When we arrived back home, we quickly discovered the repair was shoddy and it was still broken.

So, I called the service people back, and they said they are ordering the upholstery and it will take 6-8 weeks to arrive to the store. However, the repair guy won't come back out to fix the frame until the upholstery arrives. So, 6 weeks go by and I call and they said well 2 more weeks. I call at 8 weeks and they say well try next week. Then finally they call the following Monday and say 'Oh, sorry, this furniture item is discontinued and no longer sold, so we can't get upholstery.' It somehow actually took 9 weeks to figure out the item was discontinued? They told me I can get half of what I paid for it in a check, or go to the store and get a credit for what I paid towards a new sectional.
With help from Hobie, we also managed to fix the frame on the older sofa in about 15 minutes which the 'professional' repair man couldn't do himself.

So, I then go through the issues of getting a replacement sofa. We go to the Ashley Furniture store and finally pick out a new one that is about 500 more than the old. (If we get a cheaper couch we miss out on the difference of course). We go to the account person and they say oh hold on, we have to do this through the warranty people, but it should be ready tomorrow. So I call the next day, and still not ready. Then I call 2 days later, and still not ready. Basically the main office keeps saying the store needs to key it in, and the store keeps saying the main office needs to key it in. This happened for a week and a half.

Towards the end, I would call and they would blame the other and either transfer me or say to call the other. Basically no one wanted to deal with my issue and just passed it on to me to handle. They acted like I should know their processes instead of the 2 talking to each other and figure it out, I was the middle man. I finally got tired of the repeated BS and demanded a manager. I was still polite, but firm and angry and he goes overboard with his manager 'talk down to the overly reactive customer talk' which honestly annoyed me even more and he still blamed the store. Well after 2 weeks, they finally figured it out, and it was the main office, not the store after all. We go back to the store and sign our paperwork.

Then I had to deal with shipping. First it was scheduled for the 20th of Dec. Then on the day before delivery they called and left a voicemail saying 1 of the 5 parts wasn't available, that they will deliver 4 of them, and then deliver the last piece when it becomes available. I quickly called back and told them that wasn't acceptable, that an incomplete sofa does me no good. So they rescheduled for the 26th. Then told me the item is available on 26th but cant be delivered til the 27th, so I confirm my time and delivery for that day. Then they no showed on the 27th. I call and they have no record of a delivery, that there is a hang up at the store -_- So I call the store and they apologize profusely and said it was still not availble, but they can deliver on the 1st of Jan.

So, I finally received my sofa yesterday, and it was incorrect. The chaise and recliner were supposed to be on opposite sides, so they ordered the wrong direction. However, after setting it up, we think we prefer this set up after all and will keep it.

So, long winded, and probably boring, I am sorry. But the couch itself is actually awesome and comfortable and I will have to update my gameroom pics. I do still need to figure out what I am doing with the old couch as it is stacked up on the other side of my room currently.
Last edited by Jmustang1968 on Fri Jan 03, 2014 1:57 am, edited 3 times in total.
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Stark
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Re: What Made you Smile/What Ticked you off Today?

Post by Stark »

^Yikes!
Let strength be granted, so the world might be mended...so the world might be mended.
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REPO Man
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Re: What Made you Smile/What Ticked you off Today?

Post by REPO Man »

:D Got my grocery shopping taken care of. Got (hopefully) plenty of food to last me until my next check (which is next week).

:D Tried the Bacon Cheese McChicken at McDonalds (plain, cuz I don't like veggies and don't wanna try the sauces and shit they usually put on their sandwiches). Awesome!

:cry: Shitty weather.

:lol: Chose to go to Epcot today.

:( It was so boring, except for the World Showcase...

:D But my fave part of the World Showcase is the big store in the Japan area that sells all sorts of awesome Japanese things. One part of the store deals with anime and video game stuff (though naturally it's mostly just stuff that's more well-known in the States, like Naruto, Hetalia Axis Powers and games like Legend of Zelda (they have the standard and collector's editions of the game guide for Wind Waker HD) and Sonic, the latter of which includes some awesome stuff with classic Sonic as well as some stuff with modern Sonic. There's also tons of Gundam stuff, Pokemon and Hello Kitty plushes, and a section towards the back that has lots of awesome imported foodstuffs like Ramune, Pocky, tea and so on.

:D :D Found a $20 bill on the ground.

:cry: Getting back home was a hassle (I took the Lynx bus there, which meant taking the 55 to Celebration and then taking the 56 to the Transportation depot near Magic Kingdom and the monorail that leads to Epcot). My brother was picking up my mom at 9:45 and got on the Downtown Disney bus (the WDW property has buses that go to the resorts and parks) since I was gonna try to kill some time there, but by the time I got there it was almost time to go to the Animal Kingdom parking lot, which meant I'd need to take a bus there. But... all the buses at Downtown Disney go to the resorts (the bus I took to DTD was the one that first went to Animal Kingdom Lodge) and I had to get on the next bus back to Animal Kingdom Lodge and when I got there a bus that was Animal Kingdom-bound just left. And when I finally got there at 10:30, my mom and brother were long gone. So I started walking...

:) And calmed down a whole lot and just before getting back to US 192 (aka West Irlo Bronson Memorial Highway) my Mom showed up. Turns out my brother's girlfriend was getting off soon and was gonna take the bus from Downtown Disney (for those just joining in she works at Once Upon a Toy, but today was her first day back) to Animal Kingdom Lodge (by the way, AKL is actually the closest resort from the turn from US 192 onto Sherberth Road).

:D Knocked out one of my New Years Resolutions a while ago! I vowed, among other things, to try sriracha and I think it's gonna be a new staple in my proverbial pantry.
mjmjr25

Re: What Made you Smile/What Ticked you off Today?

Post by mjmjr25 »

Amazing.
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SamuraiMegas
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Re: What Made you Smile/What Ticked you off Today?

Post by SamuraiMegas »

mjmjr25 wrote:Amazing.
I like that new sig you are rocking, mj! :lol:
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puke_face

Re: What Made you Smile/What Ticked you off Today?

Post by puke_face »

mjmjr25 wrote:Amazing.
It truly is. I cannot understand how his film career in NYC hasn't taken off yet with storytelling abilities such as that. One of the many great injustices of this world.
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Re: What Made you Smile/What Ticked you off Today?

Post by dsheinem »

SamuraiMegas wrote:
mjmjr25 wrote:Amazing.
I like that new sig you are rocking, mj! :lol:
+1 on both counts
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