Finally called Microsoft tech support...

Gaming on the Playstation and Xbox Platforms
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Ack
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Finally called Microsoft tech support...

Post by Ack »

So I've got two Xbox 360s, both of which are dead. The first one I bought was made in April 2006, when they were still using the old drives, so it's now got the issue where the disk drive vibrates. It makes a horrendous grinding sound when you turn it on, and it's got the possibility of scratching the discs all to hell, so I don't use it anymore.

The second one was manufactured in September 2006 and belonged to a buddy of mine. He gave it to me when it bricked, and I'm just now getting around to calling them. I don't know how long Microsoft has been outsourcing their tech support, but that guy was definitely not an American. I asked him at one point if he was reading off a sheet since he was saying everything so fast, and I don't think he understood. Try to be nice to a tech person and all you get is a quick "Uh...no. Back to the problem..." response.

What all problems have you other 360 owners had? And does anybody know a place to get guides and parts to modify these suckers, cause I've tried prying open the one with the drive issue, and it's a bitch.
Niode
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Post by Niode »

None, had one since launch in the UK. Never had a problem apart from a DRE once (SHOCK HORROR!!!! the disk was dirty...)
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AwesomeMonstar
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Post by AwesomeMonstar »

tried the towel trick yet?
Don't that just look oh so tasty?
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RyaNtheSlayA
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Post by RyaNtheSlayA »

got red rings of death. when i sent it in they fixed it and i got it back and it seemed good as new. 2 days later IM NOT KIDDING the disc drive stopped working, so i went and bought a PS3 and havent had a problem.
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Niode
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Post by Niode »

Why didn't you just claim the warranty on the second one and sell it?
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HoboJoe
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Post by HoboJoe »

AwesomeMonstar wrote:tried the towel trick yet?
I would be careful with that....the whole idea behind the towel trick is that it will cause the 360 to heat up so much that it resolders points that have broken. Now solder (depending on the type it is) usually begins to melt at 183 degrees C or 361 degrees F. Now I'm sure I don't really have to explain why the towel trick really isn't safe, guaranteed, and could wreck other parts of your xbox.
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Ack
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Post by Ack »

I still want a working XBox 360, cause I want to play Virtua Fighter.
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Post by Niode »

HoboJoe wrote:
AwesomeMonstar wrote:tried the towel trick yet?
I would be careful with that....the whole idea behind the towel trick is that it will cause the 360 to heat up so much that it resolders points that have broken. Now solder (depending on the type it is) usually begins to melt at 183 degrees C or 361 degrees F. Now I'm sure I don't really have to explain why the towel trick really isn't safe, guaranteed, and could wreck other parts of your xbox.
HUH?!

No. I think you'll find that there's no way that the 360 will heat up enough to melt solder....

The towel trick simply triggers the auto temperature reset of the console. It has a safety cut-off (much like CPUs in PCs have) that when it hits a certain temperature it resets the console and allows it to play until it overheats again. The added heat just allows the components to expand and make a better contact. The only way you're gonna make it permanent is if you actually open it up and take a soldering iron to the 360 and re-solder all those BGAs. In fact, you probably couldn't re-solder that BGA with a soldering iron, you would need some industrial tools to do that kind of work without making it FUBAR.


Just to clarify, the 360 uses crappy lead-free solder. I mean, really really poor solder that is very prone to oxidation. It's the contacts becoming corroded thats the problem, not the heat. The heat just makes them more likely to contact when the components expand.
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RyaNtheSlayA
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Post by RyaNtheSlayA »

Ack wrote:I still want a working XBox 360, cause I want to play Virtua Fighter.
which is on PS3 too :P
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Ack
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Post by Ack »

Yeah, I played it on PS3. The L2 and R2 triggers...wasn't a fan of the new design. I actually kinda like the 360 controller, so I think I'm just gonna stick with that.

In the mean time, I've got Dead Rising too.
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