Inazuma wrote:It's pretty bullshit of Sony to have proper backwards compatibility, take it away, and then ask for money to get it back. At the very least, the PS2 games that are available in PSN should also be able to run if you have the physical DVD version of them.
Sony was relying on the inclusion of the actual, physical processor from the PS2 to provide backwards compatibility. Their original PS3 vision and product included everything but the kitchen sink. They were likely already losing money on each console sold, even with the outrageously high retail price. In an attempt to reduce the price and the loss per unit, both of which were ultimately harming the consumer, they removed the PS2 processor along with several other hardware features.
They then attempted to have software-based backwards compatibility. The support costs of this must have been huge. Imagine the number of phone calls their call centres received in regards to flaky PS2 DVDs or unsupported games. Their evaluations probably showed that removing backwards compatibility completely would end up saving them money and increase overall goodwill, despite some people being upset over the removal of PS2 support.
PS2 games pre-packaged with a self-contained emulator are very easy to test and support. If a customer calls in having a problem with a PS2 game, the agent can be assured that it is truly a problem with the hardware or software on the console and not due to a scratched or pirated disc. Support costs are low. QA costs are low since only the selected titles must be tested. Incentive to sign up for their online service is increased. More users and revenue means better service and more content on the service. More PS2 games become available, increasing the chance that gamers in the future will have these games to enjoy.
I do agree that much of the drama could be relieved if Sony went ahead with their plans to allow "upgrading" physical copies to the network version, as with their original plans for the PSP Go. The logistics may be considered impossible. The high level executives may be concerned for piracy. Maybe the support drain would be too great to allow an end-user upgrade program.
I wonder if they have considered a mail-in program? Mail in your old discs to get recycled and they enable the games on your account.