What Made you Smile/What Ticked you off Today?

[dsheinem]

Smile: Plumbing problems fixed, heading to dinner with friends tonight
Frown: A lot of reading/writing/work to do in the next few days to make up for lost time from stressing about/working on pipe stuff
Smile: The work is for a Game Studies conference next week in The Netherlands!

[puke_face]

Smile: Plumbing problems fixed

Fairly inexpensive, I hope. You'll need money for The Netherlands, it's a beautiful place with awesome food/beverages. When you are there, get a beer called Jupiler, and have it with food. It's one of the best beers I've ever had.

[BoneSnapDeez]

Dentist tomorrow. I haven't been in years (I know, I know.....) and I'm nervous as hell. On the bright side, I scheduled it for 8 in the morning so I won't be stressed about it all day.

[dsheinem]

Fairly inexpensive, I hope.

Yeah, relatively. I ended up having about 6-7 hours of labor to pay for but very little for parts. Not too bad, considering.

[oxymoron]

Smile: The work is for a Game Studies conference next week in The Netherlands!

Have fun.

[Frag Mortuus]

So I work in IT for a Hospital. We have a help desk system that user's can create tickets for issues that need fixed. It is a pet peeve of mine for someone to create a ticket and when I come to assist they tell me they don't have time to deal with it. I shouldn't get that annoyed by it, but I do.

About a month ago, a woman created a ticket to install our approved anti-virus on 13 new PC's that she replaced and are part of a special workgroup, not on our hospital domain. So, I oblige and start to install the software. Only to find out that the software can't see the update server to find the new virus definitions. This is happening because the PCs aren't on the domain, so they can't see the server. Well, at this point I stop installing the software (after completing 6 installs of 13) and put in a ticket with our corporate IT department, to see if they can help.

Well, a month later (today) they get back with me with a solution. So, I can now finish the installation. I walk down to the woman's department that opened the original ticket, ask her if she has a quick second to show me where the rest of the PCs are, which she just says "no" and walks away.

Fortunately, her co-worker saw the "encounter" and said he would show me. Which took a total of 2 minutes. Now, I understand that I may have caught her in the middle of something. But, she could have just said something like "No, but give me a little bit" or "I'm swamped today, can you come back tomorrow". Something other than "no" then walking away.

The problem is that this happens all the time. Even when people call the department for help, they will immediately tell us they don't have time to deal with it. The problem is that we usually need assistance from them to help resolve the issue.

/soapbox

[Stark]

I think you just described every helpdesk experience I've ever been party to.

[TSTR]

@Frag - From working in a hospital setting myself, I can concur that this is a common occurrence. I distinctly remember plenty of times where a supervisor had called IT to our department for some reason or another, the IT guy shows up, the super isn't even there to talk to him, and nobody else in the department knows what the hell is going on.

Tentative - Applied to some jobs today. Tryin' ta get out that unemployed life.

[Ack]

I think you just described every helpdesk experience I've ever been party to.

At least he didn't have an asshat with a PhD try to humiliate him in class by ordering him to wash his car, simply because that idiot professor couldn't figure out how to press a power button.

[Stark]

I think you just described every helpdesk experience I've ever been party to.

At least he didn't have an asshat with a PhD try to humiliate him in class by ordering him to wash his car, simply because that idiot professor couldn't figure out how to press a power button.

Yeah it's kind of hard to miss; it's right there on the monitor!