What Made you Smile/What Ticked you off Today?

[dsheinem]

Hell, my original launch Wii had problems out of the box and that was taken care of within seven days, door-to-door...and I was living in freaking Hawaii at the time!

I think the answer is clear, then: move to Hawaii!

[elmagicochrisg]

I think you need to call Nintendo again and ask to speak to the supervisor's manager. I also suggest that you write an email/letter explaining your situation. There's no way that you should be paying for the warranty repair.

Just be firm, persistent and escalate up the chain. Write down the day/time/names of the people you speak to.

He could always threaten to publish the story of his ordeal on the main site, The Consumerist, other gaming message boards, etc...

Best advise you'll get Flake...

[Flake]

I won't do that. Let's say I did and the story made it viral or got on the Consumerist. What would happen would be that Nintendo corporate would look up the details of my case and see the names of all the people that I dealt with. And they would get in trouble.

The individual people I have dealt with are not the problem - it's obviously a systemic issue. Shaming a company publicly only gets random people fired and lip service to the public.

[elmagicochrisg]

I won't do that. Let's say I did and the story made it viral or got on the Consumerist. What would happen would be that Nintendo corporate would look up the details of my case and see the names of all the people that I dealt with. And they would get in trouble.

The individual people I have dealt with are not the problem - it's obviously a systemic issue. Shaming a company publicly only gets random people fired and lip service to the public.

I really don't think they would fire anybody over this.

But it's your call...

[Hobie-wan]

I won't do that. Let's say I did and the story made it viral or got on the Consumerist. What would happen would be that Nintendo corporate would look up the details of my case and see the names of all the people that I dealt with. And they would get in trouble.

The individual people I have dealt with are not the problem - it's obviously a systemic issue. Shaming a company publicly only gets random people fired and lip service to the public.

If there's a problem with the system, then not bringing it up means it won't get fixed. If those underlings were following some shitty protocol properly, then it isn't their fault and maybe they'd see that the protocol is the problem. You should not be out $90. Full stop.

[Michi]

: I got paid yesterday and finished wrapping presents and putting them under the tree. I am pleased.

Oh, bite me!

[Luke]

...Target is not going to accept the item back because it's been opened, shipped around the country, AND I'm outside the grace period. Also, no damage to the system's box to show that it was their fault (it wasn't).

What a frustrating situation. Sorry to hear. If I understand correctly, you got the console yesterday from Target?

Strong advice: Start with Target. Go there looking defeated and kindly explain what has happened. That you tried to go through Nintendo first, that you had to open the box to test it, that you have shopped with Target for years and this is the first time something like this has happened, and that all you want is a replacement. Don't give up, and be sure to bring a pen and paper to jot down the names of who you spoke with, and when.

Go ahead and print out a BBB complaint form and bring it with you to Target. Don't whip it out (the complaint form) until Target will not replace the system. Play nice until they give you the business, then say "unfortunately I'm going to need some information from you as I'll have to file a BBB complaint". Follow up with Nintendo and do the same if unsuccessful with Target.

Be polite as possible, and sell your story to customer service. "Could you imagine if you bought a WiiU for your kid and on Christmas it didn't work?". Try to find some common ground where they can make an exception. Trust me, it is possible.

Best of luck and hope my advice helps. If I can get Target to replace a three year old iron without a receipt, you should be able to get them to replace your WiiU.





Smile: Tomorrow is Friday (aren't I the optimistic one?).

Bonus Smile: Getting a haircut at lunch, which means a shoulder, neck, and scalp massage.

Frown: In some sort of sleeping spaz out I knocked over a glass of milk that was on my bedside table. You know that saying "Don't cry over spilled milk"? I have a new one for my wife: "Don't flip the freak out over spilled milk".

[gtmtnbiker]

You should not be out $90. Full stop.

Agreed. It's time to man up and get your money back.

[lisalover1]

BIG Smile: I am finally done with the toughest semester of school I have ever had to deal with! Done with Calculus 2, done with Physics 1, done with Digital Logic, done with Math for EE's, and done with my last Engineering Fundamentals course! Whoooooooo! Also, my 10-hour drive home last night went smoothly, which was quite nice.

Frown: Not much, really.

[prfsnl_gmr]

Took my wife to breakfast this morning.

Stopped as a pawn shop on the way to work and found Clock Tower 3 (PS2) and Fatal Frame (PS2) for $5 each.

Clock Tower 3 was missing its manual, and the Fatal Frame disc was cracked. I had to pass on them.

The thrift store up the road had a nice, minty copy of Medievil (PS1) for $3.