Is Gamestop Evil? The Good, The Bad and The Ugly

[CRTGAMER]

Not to be a dick but Gamestop isn't going to give two shits about anyone's complaints. They only care about bringing in the bucks. They could care less about whether or not throwing away game cases/manuals is right or wrong.

Then why has a district manager been trying to get a hold of me for the better part of a week?

Because District Managers get audited on customer complaints. The truth of the matter is that if you complain to corporate and not at the store level, the DM has to somehow placate the customer. Don't believe me ask CRT who was given a giftcard and a few kind words.

All in the results
The direct complaint response does work! Corporate does require the District Manager to call the customer if the "Call Customer" box is checked off. Maybe the case toss policy won't change, but at least in my local store they are now saving the cases on trade ins. If enough complaints go in maybe the policy will change for your store too. If anything, other systems won't meet the same fate as the next wave of New consoles come out.

The direct complaint not the Survey gets scrutinized a lot closer
I didn't really care about the twenty dollar gift card, but it was nice to get. The real gratitude is at least my local store will keep the cases and I now have direct phone and EMail to my local District Managers with a great rapport. I also use the direct complaint box for POSITIVE Feedback as well. There are some great employees taking good care of me, so happy to return the favor and hopefully they gain in an increased paycheck.

[Evildeadmanwalking77]

I'm actually dreading going to my local Game Stop to TRY and exchange a game I bought this past Saturday. I bought GH:Warriors of Rock for the Wii brand new and it was the last copy but I noticed they do have it in the bundle deals (i.e. w/ the guitar or Super bundle w/ all the instruments). I have RB 2 instruments that work fine w/ the guitars & mic but the drums are impossible so I want to exchange the game(full price, no trade in shit) for the Super bundle w/ the Drums and pay the difference. I just have this feeling they won't let me exchange it though and my only option will be a trade in because the game was opened. Their policies really blow, I think it's a fair request being the clerk told me that I could use the RB2 instruments which was why I bought GH. I'm going to try and if they won't do it then I'm going to complain to corporate. Hopefully it won't come to that but I have a feeling it will. Anyone think they'll do this for me without going to corporate to complain? Thanks guys!

[Mod_Man_Extreme]

I'm actually dreading going to my local Game Stop to TRY and exchange a game I bought this past Saturday. I bought GH:Warriors of Rock for the Wii brand new and it was the last copy but I noticed they do have it in the bundle deals (i.e. w/ the guitar or Super bundle w/ all the instruments). I have RB 2 instruments that work fine w/ the guitars & mic but the drums are impossible so I want to exchange the game(full price, no trade in shit) for the Super bundle w/ the Drums and pay the difference. I just have this feeling they won't let me exchange it though and my only option will be a trade in because the game was opened. Their policies really blow, I think it's a fair request being the clerk told me that I could use the RB2 instruments which was why I bought GH. I'm going to try and if they won't do it then I'm going to complain to corporate. Hopefully it won't come to that but I have a feeling it will. Anyone think they'll do this for me without going to corporate to complain? Thanks guys!

Dude, that's not GameStop's fault, that's your fault.

Screwing other people over by not buying something you knew you wanted to buy and then trying to return it when the policy clearly says no isn't a valid customer complaint. It's just being a complete ass to people who warned you beforehand and ignoring your own knowledge of them having the stuff you really wanted.

It's all up to the manager on duty really, but if he says no, that means no and you'll have to deal with it. Most likely you'll have no problem as it's the exact same game just with more stuff so it's not like you bought it made an iso and then tried to return it. But, you're just going to be creating more problems for the employees by giving a store any complaints or hassle if they say no over something that's your fault.

[Inazuma]

Completely agree with Mod Man on this. As much as I hate GameStop, it would be unfair for them to take your opened game back and refund you the full price. They wouldn't be able to sell that game for full price afterward because it has been opened. GameStop didn't do anything wrong so why should they take a financial hit for your mistake? It is now a used game so you should treat it like such.

Maybe try to sell it via Craigslist instead. You may be able to get most of your money back that way.

[AmishSamurai]

Completely agree with Mod Man on this. As much as I hate GameStop, it would be unfair for them to take your opened game back and refund you the full price. They wouldn't be able to sell that game for full price afterward because it has been opened. GameStop didn't do anything wrong so why should they take a financial hit for your mistake? It is now a used game so you should treat it like such.

Maybe try to sell it via Craigslist instead. You may be able to get most of your money back that way.

Holy Fuck, Izzy defending gamestop?

Who are you and what have you done with Inazuma?

[brunoafh]

Maybe try to sell it via Craigslist instead.

Or here on the RB forums.

[yomomma1]

They wouldn't be able to sell that game for full price afterward because it has been opened.

Two words: gutted games.

[Inazuma]

They wouldn't be able to sell that game for full price afterward because it has been opened.

Two words: gutted games.

Please explain what that is.

[MrPopo]

A new release will have the shrinkwrap removed and the game relocated to a paper sleeve behind the counter. You then purchase this game as new, but it has been opened by the employees.

[Inazuma]

A new release will have the shrinkwrap removed and the game relocated to a paper sleeve behind the counter. You then purchase this game as new, but it has been opened by the employees.

That is unacceptable. After hearing that, it doesn't sound so crazy to expect GameStop to accept a return on an opened product. That would be tit for tat, as far as I'm concerned.

Fuck GameStop -_-;