I still use Goozex

[AppleQueso]

only vaguely related, but I once saw a vid of some guy playing street fighter with a dance mat

[Limewater]

Is small claims court a possibility? I know it's minor and horribly inconvenient, but hey this is an issue of principle.

honestly I don't see myself wasting that kind of time and money. But I'll tell you one thing, I can keep writing them emails until they're ready to rip their own arms off.

I doubt it will last very long, but I just added a link to their BBB rating on their wikipedia entry.

[noiseredux]

I doubt it will last very long, but I just added a link to their BBB rating on their wikipedia entry.

You gave me an idea, LW. Enough mucking around with "Service Teams" or whatever these people are. Time to go higher up:

from the BBB website --


Writing an Effective Complaint Letter

Disagreements, concerns and disputes are a normal part of marketplace transactions. When they do arise, the BBB encourages consumers to attempt to resolve their issues with the company first. Most companies are customer-oriented and will embrace the opportunity to ensure you remain a happy client. To do so, call or email the company and let them know you have a customer service issue that needs to be addressed. If you receive no action or reply after a reasonable period of time -one week- start a paper trail and write to the company.

* Your letter should include the following: Address the letter to the President and/or owner. Basically, you need to get the attention of someone with authority. No matter if it is the Director of Customer Service or another top officer; you just want someone who can fix the problem.
* Give them specific data. State what was purchased and when. Provide a copy of any receipts or documentation.
* State your concerns. The letter should be cordial and free from inflammatory comments. Do not rant and rave, be professional.
* Let the company know what it is you want. Are you seeking a refund, or an exchange? Perhaps you just want an apology? Whatever your request, be reasonable and stick to the specific problem and not dovetail consequences.
* Pain and suffering issues are for the courts to decide.
* Set a time table. The letter should provide the company a reasonable period of time to respond: two weeks.
* Also, the letter should state that you are, in good faith, seeking the cooperation of the company in the matter and that if the issues remain unresolved you will seek formal dispute resolution assistance.
* If the company fails to reply to the letter, or resolve the issue, file a formal complaint with the BBB.

[the King]

Did you point out to them the listing description where it doesn't specify the mat? Also, point out how there are some products that have multiple listings (e.g, with mike or without mike).

Isn't DDR still playable with the regular GC controller if you don't have the mat? I mean, it's not fun but it's still doable. Just like how I sometimes play Guitar Hero on my PS2 using the dual shock.

I did point all that out months ago.

I'd point it out again. Use the Animal Crossing example. If DDR was listed like Animal Crossing you wouldn't of just sent the game. So, when they say,
"We believe we've come to the agreement that you understand you sent the wrong item."
Yes that is true, but only because the listing was wrong. So, because Goozex didn't have the listing correct, you feel they should pay to ship the item back to you.

[Hobie-wan]

We believe we've come to the agreement that you understand you sent the wrong item.

FUCK

THAT

SHIT

Seriously, send all this shit to Consumerist.

[noiseredux]

(snipped)

[Inazuma]

So there were 2 versions of Mario Mix available, one with the dance pad and one without?

[ZeroAX]

So there were 2 versions of Mario Mix available, one with the dance pad and one without?

I think no, but there also wasn't a version of Animal Crossing without a memory card, yet they have a different listing for the game without the memory card.

[Inazuma]

So there were 2 versions of Mario Mix available, one with the dance pad and one without?

I think no, but there also wasn't a version of Animal Crossing without a memory card, yet they have a different listing for the game without the memory card.

So all Mario Mix games included the dance pad.

We already know the Goozex info on Mario Mix was incorrect because it made no mention of the dance pad.

What I want to know is if Noise had the option of including pictures and/or a description to go along with his used game listing.

[noiseredux]

What I want to know is if Noise had the option of including pictures and/or a description to go along with his used game listing.

nope.