I've Reached a New Low

[Luke]

Yeah, no pat on the back from me, either.

None expected.

See post above.

To add to that, the subject is "I've reached a new low", not "Yeah! I told some bitch off!".

[Luke]

Course I'm pretty laid back and generally don't give a rat's ass what other people do if it doesn't affect me personally. Live and let live I say

I'm the same way, but this does affect me and loved ones personally.

[Gamerforlife]

Course I'm pretty laid back and generally don't give a rat's ass what other people do if it doesn't affect me personally. Live and let live I say

I'm the same way, but this does affect me and loved ones personally.

Fair enough. I don't walk in your shoes obviously. I just don't think I have ever had such an extreme reaction to something like this though and I've worked in retail and a customer service phone line!

If that doesn't harden you up to how annoying human beings can be I don't what will.

[Luke]

I've worked in ... a customer service phone line!

God bless your soul.

I worked with my Universities tele-fund for a few years. Since that, I've always tried to be as polite as possible with customer service. A lot of people assume the customer service rep is somehow responsible for the manufactures' problems.

[ieatramen]

Dude you had me rolling at:

WAIT! What the FUCK do YOU think YOU'RE doing?

I dont think I could ever do that because,
a. that would never piss me that much
b. i don't want to get sued

Utterly hilarious, though.

[Ivo]

I worked with my Universities tele-fund for a few years. Since that, I've always tried to be as polite as possible with customer service. A lot of people assume the customer service rep is somehow responsible for the manufactures' problems.

Now that is something I can get behind. I never worked on that "other side" but it seems fairly apparent that a lot of people actually blame the rep. Being friendly, polite and perhaps a bit funny (because that work has to be boring) with the reps seems better.

I want to add two things to this:
1. Many reps are actually crap.
2. Sometimes the reps are *forced* to be crap by unfair policy of the company.

I can expand a whole lot on this issue - I'm sure many of you had similar experiences.

A classic situation is being given incorrect info (often you phone again and get different or even opposite info). Instead the rep should admit not knowing (I'm not even saying that the rep needs to find it out, but at least no misdirection!).

Unfortunately, while part of the bad service is because some reps really don't give a crap, sometimes it is lack of motivation (not being paid enough and having to put up with crap customers who blame innocent reps) or even being monitored on average times for calls by the company (i.e. actually being encouraged to provide a crap service to the customer).

Ivo.

[kgcarini]

Yeah, no pat on the back from me, either.

None expected.

See post above.

To add to that, the subject is "I've reached a new low", not "Yeah! I told some bitch off!".

lol

[Inazuma]

Good job Luke. That stuff bothers me too (non-handicapped people parking in handicap spots and lazy assholes who don't return their carts). I wish I could be more like you and really confront them with hard truth.

I just went food shopping 2 days ago and I purposely parked at the farthest end of the parking lot for exercise and to protect my car from dings. When I was done loading up my food, I walked my cart back all the way to the cart return near the front of the store like I always do.

[Luke]

Now that is something I can get behind. I never worked on that "other side" but it seems fairly apparent that a lot of people actually blame the rep. Being friendly, polite and perhaps a bit funny (because that work has to be boring) with the reps seems better.

I want to add two things to this:
1. Many reps are actually crap.
2. Sometimes the reps are *forced* to be crap by unfair policy of the company.

I can expand a whole lot on this issue - I'm sure many of you had similar experiences.

A classic situation is being given incorrect info (often you phone again and get different or even opposite info). Instead the rep should admit not knowing (I'm not even saying that the rep needs to find it out, but at least no misdirection!).

Unfortunately, while part of the bad service is because some reps really don't give a crap, sometimes it is lack of motivation (not being paid enough and having to put up with crap customers who blame innocent reps) or even being monitored on average times for calls by the company (i.e. actually being encouraged to provide a crap service to the customer).

Ivo.

Yeah, I've had some pretty great stuff happen by being very polite with customer service reps. I bought a two year old original xbox, no receipt, from a friend that literally exploded. Well, maybe not "exploded" but it shot out sparks from the back and had smoke coming out of it.

I told the rep what had happened, told him that my gameroom smelled like burnt GI Joes, and they sent me a prepaid shipping box, I shipped them the xbox, and they sent me a brand spanking new one.

I've also been able to get free months of cable and Internet due to frequent outages. I think it's not only being courteous, but being genuinely friendly that helps.

[Luke]

Good job Luke. That stuff bothers me too (non-handicapped people parking in handicap spots and lazy assholes who don't return their carts).

Another tactic I've used is if someone is illegally parked in a handicap designated spot is to surround their car with shopping carts.

One thing though, if you do decide to confront or mess with someone illegally parked, make sure you check their tags, their rear view mirror, their dashboard, and their front seats for a handicap tag. A lot of the people who do have tags don't always hang them up.